Home > facility management (iDMS)>    facility management (iDMS) The Building Technology Department (BTD), made up of multi-disciplinary technical specialists and engineers, provides technical consultancy services and offers innovative solutions for all post-construction works relating to building maintenance and defects rectifications. To provide customer satisfaction, BTD has recognised the importance of receiving feedback from residents, branch offices, town councils and business partners and to use the feedback to generate continuous improvement in the quality of its buildings and estates. However, the feedback may come in various forms e.g. letters, e-mails, telephone calls, etc. Therefore, to ensure the promptness and timeliness of responding to these feedbacks by BTD officers, the Internet Defects Monitoring System (iDMS) was set up with the main objective to provide a one-stop platform for compiling and processing all defect cases reported and rectification works carried out.